Refund & Return Policy
✓ 100% Refund Guarantee
We stand behind our products! If you're not satisfied with your purchase, we will process 100% refund within 5-7 business days after the returned product reaches our facility and passes quality inspection.
10-Day Return Policy
At india-sale-today-offer.shop, customer satisfaction is our top priority. We offer a 10-day return policy from the date of delivery for most products purchased through our platform.
If you are not completely satisfied with your purchase for any reason, you may return eligible items within 10 days of receiving them for a full refund, exchange, or store credit.
Eligibility Criteria for Returns
To be eligible for a return and 100% refund, your item must meet the following conditions:
- Timeframe: Product must be returned within 10 days from the date of delivery
- Unused Condition: Items must be unused, unworn, and in the same condition that you received them
- Original Packaging: Products must be in their original packaging with all tags, labels, and accessories intact
- Receipt or Proof of Purchase: You must provide the order number or invoice
- No Damage: Items should not show any signs of use, damage, or alteration
- Hygiene Products: Items must be in sealed/unopened condition for hygiene and safety reasons
Non-Returnable Items
The following categories of products are not eligible for return or refund:
- Personal care and hygiene products (once opened or used)
- Innerwear, lingerie, and socks (for hygiene reasons)
- Perishable goods such as food items, flowers, or plants
- Beauty and cosmetic products (once opened or seal broken)
- Products marked as "Final Sale" or "Non-Returnable"
- Customized or personalized items made specifically for you
- Digital products, gift cards, and downloadable software
- Products damaged due to misuse or improper handling by the customer
How to Initiate a Return
Returning a product is simple. Follow these steps:
- Contact Us: Email us at support@india-sale-today-offer.shop or call +91 6483711345 with your order number and reason for return
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and return instructions
- Pack Securely: Pack the item securely in its original packaging with all accessories, tags, and documentation
- Ship the Product: Send the package to our designated return address (provided in the return authorization email). We recommend using a trackable shipping method
- Confirmation: Once we receive and inspect the returned item, we will send you a confirmation email
- Refund Processing: Your 100% refund will be processed within 5-7 business days to your original payment method
Refund Processing
How Refunds Work
Once your return is received and inspected, we will:
- Inspection: Verify that the product meets all return eligibility criteria (1-2 business days)
- Approval: Send you an email notification confirming the approval or rejection of your refund
- Processing: If approved, initiate a 100% refund to your original payment method within 5-7 business days
- Credit: The refund will reflect in your account within 7-10 business days depending on your bank or payment provider
Important: Refunds are issued only to the original payment method used at the time of purchase.
Exchanges
If you need to exchange a product for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item.
For faster exchanges, contact our customer support team, and we can help facilitate the exchange process.
Damaged or Defective Products
Immediate Resolution Guarantee
If you receive a damaged, defective, or incorrect product:
- Contact us immediately within 48 hours of delivery
- Provide clear photos of the damaged or defective item
- We will arrange free pickup and provide a replacement or full refund
- No questions asked – we take full responsibility
You will receive 100% refund or replacement at no additional cost.
Cancellation Policy
Before Shipment: You can cancel your order anytime before it is shipped. A full refund will be processed within 3-5 business days.
After Shipment: Once the order has been shipped, cancellation is not possible. However, you can refuse delivery or initiate a return once you receive the product.
Return Shipping Costs
Return shipping costs depend on the reason for return:
- Defective/Damaged/Wrong Product: We will arrange free pickup or reimburse your return shipping costs
- Change of Mind: Customer is responsible for return shipping charges
- Size/Fit Issues: Customer is responsible for return shipping charges unless the product description was inaccurate
Refund Methods
Refunds will be credited to the original payment method:
- Credit/Debit Cards: 5-7 business days to process; 7-10 days to reflect in your account
- UPI/Digital Wallets: 3-5 business days
- Net Banking: 5-7 business days
- Cash on Delivery: Refund will be processed via bank transfer to your provided bank account details
Important Notes
- The 10-day return period starts from the date of delivery, not the date of order
- Products must be returned in resalable condition
- We reserve the right to reject returns that do not meet our eligibility criteria
- Partial refunds may be granted for items with obvious signs of use or damage
- Sale items and promotional products may have different return policies (check product page)
- Return authorization must be obtained before sending any product back
Contact Us for Returns & Refunds
If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: support@india-sale-today-offer.shop
Phone: +91 6483711345
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Response Time: Within 24-48 hours
Company Information
Name: Lakhan Yadav
Address: S/O Manager, Aadhaar, Ward no-9, po-badobali-harda-hoshangabad, Kharkhari, Jhunni relay, Kodama, Jharkhand - 825409
Legal Compliance
This refund and return policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India. As a consumer, you have the right to fair treatment, accurate product information, and proper refund processing for defective or misrepresented products.
Our Commitment
We are committed to ensuring a smooth and hassle-free return experience. Our 100% refund guarantee means you can shop with confidence knowing that we stand behind every product we sell.
Your satisfaction is our priority!
Policy Updates
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically.
Last Updated: October 2025
← BACK TO HOME